Sometimes this helps to update old information.Ĭhanges made via SFTP are not displayed on the site If your FTP client can’t proceed with the connection because of host keys, try quitting the program and restarting your machine. If your FTP client warns you about host keys when you try to connect, click the appropriate option to ignore the warning and connect anyway. The main thing is to use an FTP program you can’t simply visit in a browser. If you’ve checked all the above off the list, then be sure you’re using an FTP client, like Transmit (Mac), Cyberduck (Mac), Filezilla (Mac / Windows), WinSCP (Windows), or Forklift (Mac), just to name some of the most popular options. Also be sure that the protocol is SFTP, not just FTP.Be sure the server is, and that the port number is 22.Otherwise, you can issue a password reset from here. If that works, you’ll know the password is correct. You can always type out the password, copy it, and try to sign in with it at /login, pasting your password into the password field. Be sure your Flywheel password is correct.Your username is unique and is the first box you’ll see in your Flywheel profile at /profile.
Be sure you’re entering your Flywheel username, not your email address.The most common stumbling blocks, though, are as follows: The first step here is to be sure to follow our SFTP connection guide. If you are on Windows, hosts files are handled on a software by software basis and thus updates to these records are going to be unique to the particular software in use. To remove your “known_hosts” file, you can do using the following command in your local Terminal window: We need to force this file to update so that it can grab the correct IP address. These old IP addresses will be stored in your known_hosts file, a file that is used for SFTP connections. If through troubleshooting we realize that your computer is retaining the IP addresses of servers that are no longer in use, we might ask you to go to make some changes on your machine. On rare occasions, Flywheel will switch out the servers used to manage SFTP. You can always change your password from within the Flywheel app. If you are still having issues, follow the directions below to delete entries from your known_hosts file. NoteIf you are having trouble connecting, first ensure you are using the correct password, username, and other settings.
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